I think the key messages are:
- IT can provide spectacular gains in business value only by transforming the IT department (people, processes and technology), not by changing the interface engine between the same set of disparate applications
- SOA is dead not because the technology is necessarily wrong, but because business aren't going to spend money on projects that don't provide immediate business value
- IT provides value by understanding the business and providing what the business needs. That's not a simple process and is fraught with political minefields within and outside the IT department
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